Customer Service Workshop

Exceptional customer service is a critical competitive advantage that has benefits for everyone in the organisation - especially management.
This Course is registered with the Management Capability Development Voucher Fund.  Find out more by visiting www.regionalbusinesspartners.co.nz
Exceptional customer service is a critical competitive advantage that has benefits for everyone in the organization – especially management. This course will help you understand or reinforce why customer service is so important to your business and your customer by focusing on customer behavior and expectations. Skills and ideas will be focused around creating a customer experience that exceeds the customer’s expectations - creating loyalty, repeat business, referrals and larger sales.

Course Content

  • The cost versus benefit view of a great customer service experience and how it makes your life easier.
  • How people buy today.
  • To understand the type of customer you’re dealing with, their expectations and frustrations, you have to - understand yourself and your staff.
  • How to create great customer experiences on a shoestring budget.
  • Dealing with your internal customers – how to set the stage for great customer service within an organization. The management’s responsibility is paramount.
  • Addressing issues “upfront”.
  • Customer satisfaction does not equal customer loyalty – being different is the difference.
  • How to be proactive in managing relationships.
  • The importance of creating significant connection points.
  • How to handle complaints and tough customers – coaching staff through one of the toughest customer service aspects.
  • The need for systems and processes.

Learning Outcomes

Expected Outcomes And Benefits, Problems Addressed:
  • How to identify customer service as being an important issue in an organization.
  • How to create skill sets and systems within an organization to make customer service easier.
  • An increased awareness of the need for customer service.
  • Gaining staff involvement in the customer service exercise.
  • A proactive attitude towards creating a customer-centric organization.

Details:

Price: $4,950 excl. GST (Per person)

This course is for: Business managers and owners

Time Commitment: Time commitment of 10 hours is required
This is for a one day (8 hours) interactive workshop (Can be split into smaller sessions), 2hrs for feedback and follow up in the form of webinars, to discuss what has worked and what is causing people problems, and a survey to establish effectiveness.

Locations: Auckland | Bay Of Plenty | Canterbury | East Coast | Hawke's Bay | Manawatu Wanganui | Marlborough Nelson Tasman | Northland | Otago | Southland | Taranaki | Waikato | Wellington | West Coast
This Course is registered with the Management Capability Development Voucher Fund.
Find out more by visiting www.regionalbusinesspartners.co.nz
09 366 1665 | hello@weareattain.com
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